Important Information regarding
We have a strong commitment to strictly follow the reopening guidelines established by the Province of British Columbia, Worksafe BC and the CMTBC (College of Massage Therapists of BC). While our experience must change for a temporary period, we stand in our priority to bring an unparalleled experience of rejuvenation to our guests and believe that by making these changes, we are doing our part in keeping our team, clients and community safe when they enter our business.
Bookings are welcomed by contacting the spa by phone or online through our website. A valid e-mail address and phone number for each guest is required. (Group booking are unavailable until further notice).
Access to our outdoor hot pool is by reservation only. Use of our outdoor hot pool and change rooms, including robe and towel service, is complimentary to guests when you book in services valued at $99 or more (per person). Add on to any spa service valued under $99 for $12 (this option is based on availability). Drop-in access is unavailable at this time.
Please call our coordinating team if you have booked an appointment and would like to use these relaxing amenities, or if you would like to check availability to be able to add on.
We now have capacity limits within the hot pool and change rooms, therefore specific times will be allocated for use, and guests must adhere to their scheduled times. We ask that all guests limit their time spent in the change rooms, as other guests might be waiting to enter. Personal showers in the change rooms and infrared saunas are unavailable until further notice, however we do have a shower available for use when entering and exiting the hot pool.
If you have not visited us since June 3, 2020 we will require a new paperless intake form to be completed. There will be a link included in your confirmation e-mail and we kindly ask this to be completed prior to your arrival at the spa. This form includes a series of questions pertaining to your current health condition, in order for our team to provide a safe and effective treatment.
All clients will be required to accept a consent to treatment agreement, which outlines the risk associated due to the nature of our business and the inability to physical distance while receiving a treatment.
We have revised our current service offerings, in order to remain within the provincial guidelines. We are temporarily not accepting large group bookings, facials, makeup applications or waxing around the chin / mouth.
48 hours prior to your appointment time, our team will contact you (by phone or email) to conduct pre-screening for covid-19. If you do not meet the pre-screening criteria, we will contact you to explore options to reschedule.
A mask is required for both clients and team members in all indoor common areas of the spa, as well as while a service is being performed. We encourage you to bring your own, or if you do not have one, we can provide one for the cost of $1. Exceptions: guests do not need to wear a mask in the outdoor hot pool, or in areas that are separated by a plexi barrier.
We kindly ask that all clients arrive 10 minutes in advance of their appointment time and buzz in. We ask that you please arrive unaccompanied, unless you require assistance. Upon entering, please sanitize your hands and abide by the 2-meter physical distancing guidelines.
We will guide you to the appropriate waiting area, where you will be greeted by your service provider. Clients receiving massage, or have time reserved in the hot pool, will be given a robe, locker key and sandals for use.
We have temporarily removed all magazines, brochures, tea stations, cloth furniture and communal blankets within our space and are disinfecting high touch, communal surfaces multiple times per day. Our treatment stations are fully disinfected in-between every client.
This is your time to relax, knowing you are in safe hands!
All of our service providers will be wearing the recommended PPE (personal protective equipment) and you will be asked to wear a mask prior to service commencing, excluding manicure services as a plexiglass barrier will be in place.
Before, during and at the end of your service, you can expect your therapist or esthetician to perform their 20 second hand washing procedure. Hand washing/drying and hand sanitation options will be available for guests throughout their visit.
To provide the safest environment possible, we have removed all fabric and cloth materials in the treatment rooms, other than the sheets and blankets that are changed and refreshed after every service. Treatments tables and service stations are disinfected with Health Canada approved formulations in accordance with the manufacturers instructions to effectively, in between each client.
If possible, we ask you to please pay with debit / credit, so that we can limit the cash handling for our employees. Tap payment is now available on our machines.
Although we have always maintained industry-standard disinfection protocols and impeccable cleaning routines, we have elevated our protocols by introducing only Canada Health approved hard-surface disinfectants and hand sanitization stations. Our team has been trained in the correct protocols in accordance with the manufacturer’s instructions in order to confidently clean, sanitize, disinfect and sterilize against Covid-19. We are committed to ensuring our workstations and our workplace is clean and safe for all our guests and colleagues.
Our treatment linens are laundered through a commercial cleaning company, who processes using a three-tier system that meets all safety guidelines established by the Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), and The Joint Commission (TJC).
Any items laundered by our team will be washed using a “sanitizer” cycle, at (60oC +) temperatures for the full duration recommended. They will be dried, handled and stored to ensure the quality and safety is uncompromised.
As always, tools and implements used during treatments are disinfected and sterilized with medical-grade and Canada Health approved solutions, in-between each client.
Call us and let us know as soon as you can and we are happy to cancel your appointment. You will be able to reschedule when period of 10 days has passed, and you can confirm symptoms have resolved. We do not want you coming into your appointment if you are feeling ill or experiencing symptoms of covid-19, therefore are waiving our cancellation fee for these instances.
For clients who are cancelling for reasons unrelated to illness or covid-19 symptoms, we require a minimum of 12 hours notice, notifying us by phone or email, or by cancelling through your online portal. Appointments cancelled after this time period will incur our late cancellation or no show fees. For more information, please visit our FAQ page.
We look forward to resuming operations and bringing a space of relaxation to our guests once again. We thank you for your understanding around all of the temporary changes we have had to make.