Important Information regarding
We have a strong commitment to strictly follow the reopening guidelines established by the Province of British Columbia, Worksafe BC and the CMTBC (College of Massage Therapists of BC). While our experience must change for a temporary period, we stand in our priority to bring an unparalleled experience of rejuvenation to our guests and believe that by making these changes, we are doing our part in keeping our team, clients and community safe when they enter our business.
If you are a new client, or have not visited us for over a year, a new intake form will be required, or you will be asked to update your information; valid contact information for each guest visiting must be provided. At this time, we are unable to book in “surprise” treatments for guests, as screening for covid-19 needs to be conducted prior to all appointments.
24 – 48 hours prior to your appointment time, our team will contact you (by phone or email) to conduct pre-screening for covid-19. If you do not meet the pre-screening criteria, we will contact you to explore options to reschedule.
Access to our outdoor pool is by reservation only. Use of our outdoor pool and change rooms is complimentary to guests when you book in services valued at $99 or more (per person). Add on to any spa service valued under $99 for $15, please call ahead or email to make a reservation, priority is given to guests with services based on availability.
NEW Commencing April 1st we are opening access to our outdoor pool for online booking, 1.5hr timeframes will be allocated to each booking, $17pp, 2x people max (no groups), please book online, call ahead or email to make a reservation (by availability).
Masks are still required during treatment and within all indoor spaces of the spa. Please wear your mask when entering the 901 building. Upon entry to the spa, you will be provided a medical grade mask to wear. (Masks not required in the outdoor hot pool, or during facial treatments / lip + chin waxing, as our industry has an exemption from the provincial government to provide these specific services without a mask on).
We kindly ask that all clients arrive 10 minutes in advance of their appointment time and buzz in. Clients receiving massage, or have time reserved in the hot pool, will be given a robe, locker key and sandals for use.
We have temporarily removed all magazines, brochures, tea stations, cloth furniture and communal blankets within our space.
This is your time to relax, knowing you are in safe hands!
All of our service providers will be wearing the recommended PPE (personal protective equipment) and you will be asked to wear your mask throughout the duration of your treatment. Masks are not required for facials, or lip/chin/facial waxing, our service providers performing these services will be wearing additional PPE and taking a higher level of precautions.
Before, during and at the end of your service, you can expect your therapist or esthetician to perform their 20 second hand washing procedure. Hand washing/drying and hand sanitation options will be available for guests throughout their visit.
Treatments tables and service stations are disinfected with Health Canada approved formulations in accordance with the manufacturers instructions to effectively, in between each client.
Although we have always maintained industry-standard disinfection protocols and impeccable cleaning routines, we have elevated our protocols by introducing only Canada Health approved hard-surface disinfectants and hand sanitization stations. Our team has been trained in the correct protocols in accordance with the manufacturer’s instructions in order to confidently clean, sanitize, disinfect and sterilize against Covid-19. We are committed to ensuring our workstations and our workplace is clean and safe for all our guests and colleagues.
Our treatment linens are laundered through a commercial cleaning company, who processes using a three-tier system that meets all safety guidelines established by the Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), and The Joint Commission (TJC).
As always, tools and implements used during treatments are disinfected and sterilized with medical-grade and Canada Health approved solutions, in-between each client.
Call us and let us know as soon as you can and we are happy to cancel your appointment. You will be able to reschedule when a period of 10 days has passed, and you can confirm symptoms have resolved. Please DO NOT come into your appointment if you are feeling ill or experiencing symptoms of covid-19; or have been in close contact with someone who has recently tested positive for covid 19 or if you are awaiting test results. We are waiving our cancellation fee for these instances.
For clients who are cancelling for reasons unrelated to illness or covid-19 symptoms, we require a minimum of 12 hours notice, notifying us by phone or email, or by cancelling through your online portal. Appointments cancelled after this time period will incur our late cancellation or no show fees. For more information, please visit our FAQ page.
We thank you for your understanding around all of the temporary changes we have had to make, and look forward to providing a relaxing experience for you at the spa.