Important Information regarding
We have a strong commitment to strictly follow the reopening guidelines established by the Province of British Columbia, Worksafe BC and the CMTBC (College of Massage Therapists of BC). While our experience must change quite extensively for a temporary period, we stand in our priority to bring an unparalleled experience of rejuvenation to our guests and believe that by making these changes, we are doing our part in keeping our team, clients and community safe when they enter our business.
Bookings are welcomed by contacting the spa by phone or online through our website. A valid e-mail address and phone number for each guest is required. (Group booking are unavailable until further notice).
As we move into July, our outdoor pool, infrared saunas, lounges and change rooms remain closed. At this time we are providing in-and-out services only, with robe and towel service unavailable at this time. We are working towards altering our covid-19 safety plan, so that we can open these relaxing amenities once again. In the meantime, we are offering reduced pricing for all massage services, while these areas of our facility remain closed.
If you have not visited us since June 3, 2020 we will require a new paperless intake form to be completed. There will be a link included in your confirmation e-mail and we kindly ask this to be completed in a timely manner, prior to your arrival at the spa. This form includes a series of questions pertaining to your current health condition, in order for our team to provide a safe and effective treatment, ensuring no contraindications are present.
All clients will be required to accept a consent to treatment agreement, which outlines the risk associated due to the nature of our business and the inability to physical distance while receiving a treatment.
We have revised our current service offerings to include a simplified selection, in order to remain within the provincial guidelines. We are temporarily not accepting group bookings, couple’s massage, body exfoliation, facials, makeup applications and waxing around the chin / mouth.
48 hours prior to your appointment time, our team will contact you (by phone or email) to conduct pre-screening for covid-19. This is to ensure you are not experiencing symptoms of Covid-19, or have recently travelled from outside of Canada. If you do not meet the pre-screening criteria, we will contact you to explore options to reschedule.
We kindly ask that all clients arrive 10 minutes in advance of their appointment time and buzz in. We ask that you please arrive unaccompanied, unless you require assistance (we are unable to accept groups at this time). Upon entering, please sanitize your hands and abide by the 2-meter physical distancing guidelines.
A mask is required for both clients and team members while a service is being performed. We encourage you to bring your own, or if you do not have one, our coordinating team provide you one for use.
We will guide you to the appropriate waiting area, where you will be greeted by your service provider (robes and towels are not available at this time). Clients receiving massage services will change in the treatment rooms.
We have temporarily removed all magazines, brochures, cloth furniture and communal pens / paper within our space and are disinfecting high touch, communal surfaces every hour. Our treatment stations are fully disinfected in-between every client.
Although we have always maintained industry-standard disinfection protocols and impeccable cleaning routines, we have elevated our protocols by introducing only Canada Health approved hard-surface disinfectants and hand sanitization stations. Our team has been trained in the correct protocols in accordance with the manufacturer’s instructions in order to confidently clean, sanitize, disinfect and sterilize against Covid-19. We are committed to ensuring our workstations and our workplace is clean and safe for all our guests and colleagues.
Our treatment linens are laundered through a commercial cleaning company, who processes using a three-tier system that meets all safety guidelines established by the Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), and The Joint Commission (TJC).
Any items laundered by our team will be washed using a “sanitizer” cycle, at (60oC +) temperatures for the full duration recommended. They will be dried, handled and stored to ensure the quality and safety is uncompromised.
As always, tools and implements used during treatments are disinfected and sterilized with medical-grade and Canada Health approved solutions, in-between each client.
This is your time to relax, knowing you are in safe hands!
All of our service providers will be wearing the recommended PPE (personal protective equipment) and you will be asked to wear a mask prior to service commencing, excluding manicure services as a plexiglass barrier will be in place.
Before, during and at the end of your service, you can expect your therapist or esthetician to perform their 20 second hand washing procedure. Hand washing/drying and hand sanitation options will be available for guests throughout their visit.
When the service is complete, your therapist will guide you back to the reception area, then proceed with fully sanitizing their workspace and touch points, in preparation for the next client.
To provide the safest environment possible, we have removed all fabric and cloth materials in the treatment rooms, other than the sheets and blankets that are changed and refreshed after every service. Treatments tables are disinfected with Health Canada approved formulations in accordance with the manufactures instructions to effectively treat against Covid-19
Tap payment is now available. We ask that you do not pay in cash during this time. If you would like to tip, there is an option available through our debit machines (optional).
All BC RMT receipts will be e-mailed, paper copies are no longer available.
If browsing our retail area, we ask that you please ask for assistance from our coordinators or refrain from picking up products, unless you are certain you are going to purchase. We have some exciting new products to showcase for you!
No problem! Call us and let us know as soon as you can and we are happy to cancel your appointment. You will be able to reschedule when period of 10 days has passed, and you can confirm symptoms have resolved. We do not want you coming into your appointment if you are feeling ill or experiencing symptoms of covid-19, therefore are waiving our cancellation fee for these instances.
For clients who are cancelling for reasons unrelated to illness or covid-19 symptoms, we have altered our regular cancellation policy. We ask that you please give a minimum of 12 hours notice, notifying us by phone or email, or by cancelling through your online portal. Appointments cancelled after this time period will incur our late cancellation or no show fees. For more information, please visit our FAQ page.
We look forward to resuming operations and bringing a space of relaxation to our guests once again. We thank you for your understanding around all of the temporary changes we have had to make.