FAQ

Covid-19 Safety Plan

Illness

We ask that you please reschedule your appointment if: 

  • You are experiencing cold / flu or symptoms or are generally feeling unwell, including: Fever/chills, new or worsening cough, sore throat, shortnesss of breath, etc.
  • Are awaiting covid-19 test results
  • You have been in close contact with someone who has recently tested positive. 

Please notify us as soon as possible so we can arrange for other clients to take your place.  

We also have a strict policy for our employees to notify us immediately if they are experiencing symptoms and to not attend work.  In these instances, we may have to cancel or reschedule your appointment, and we kindly ask that you please be understanding, as it is always a last resort for our team.  We will always do everything we can to get another service provider to cover your appointment, however should an employee fall ill, we may not always be able to find coverage.  

masks & arrival times

Masks are no longer required to be worn by our guests, coordinators or therapists within the indoor spaces of the spa. We respect personal choice and will continue to provide complimentary medical grade masks, for clients or team members who still choose to wear one. If you would prefer to have your therapist wear a mask during treatment, please mention prior to treatment commencing; they are happy to wear one for your comfort and have readily accessible in each treatment room. 

intake & screening

An electronic intake form will be sent upon booking an appointment with us, which we kindly ask to be filled out prior to arriving at the spa.  Intake form will be required for all new clients, or clients who have not visited us in over a year 

disinfection

Although we have always maintained industry-standard disinfection protocols and impeccable cleaning routines, we have elevated our protocols by introducing only Canada Health approved hard-surface disinfectants and hand sanitization stations. Our team has been trained in the correct protocols in accordance with the manufacturer’s instructions in order to confidently clean, sanitize, disinfect and sterilize against Covid-19. We are committed to ensuring our workstations and our workplace is clean and safe for all our guests and colleagues.

Our treatment linens are laundered through a commercial cleaning company, who processes using a three-tier system that meets all safety guidelines established by the Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), and The Joint Commission (TJC).

As always, tools and implements used during treatments are disinfected and sterilized with medical-grade and Canada Health approved solutions, in-between each client.

We thank you for your understanding around all of the temporary changes we have had to make, and look forward to providing a relaxing experience for you at the spa.

Scroll to Top